Wallaby is made by a small team in Sydney. Email us and a person reads it.
Email · support@vanedge.com.au
If something went wrong with a capture, tell us the day and roughly the time it happened, what phone you are using, and what you saw on screen. That is usually enough.
Please do not send us your meeting notes or a transcript. We do not need them, and we would rather not have them — Wallaby is built so that your meeting content never reaches our servers, and an email is not a good reason to break that.
A capture did not start. Check that Wallaby has permission to use the microphone, and that you are not on a network that blocks it — some workplace Wi-Fi does. Wallaby will tell you which of the two it hit.
Notes did not appear. Open the meeting from Home and tap retry. If the capture was very short, there may not have been enough conversation to write anything useful.
Your allowance. Settings → Usage shows what you have used and what is left.
What Wallaby processes and what it keeps is set out in the Privacy Policy, with a plain-language tour in how Wallaby works. To close your account, see account deletion.